Due to the ongoing COVID-19 crisis, the library is currently closed to the public, but we are offering curbside pickup of library materials. Check out the video below to learn about curbside pickup and browse through our FAQ for answers to the most common questions we receive.


How long will the library be closed?

As of right now, we’re planning to remain closed to the public at least through the summer, and we can’t predict when we’ll reopen. We’ll continue to monitor the situation as it develops, and we’ll post an update when we have more concrete information to share.


How do I get a library card?

It’s easy! If you don’t already have one, visit our Get a Library Card page to submit an online application. We’ll mail you a “Good News” postcard to verify your address. Once you receive the postcard, just drop it in one of our book drops and a librarian will be in touch to schedule a time for you to pick up your new card. If you do have a card (even if it’s expired or you can’t find it), you should Ask a Librarian before submitting an application.


How can I order items for curbside pickup?

There are three ways to place a curbside pickup order: call the library at 413-283-3330, email help@palmerlibrary.org, or place holds online at palmer.cwmars.org.


When can I pick up my curbside requests?

When your items are ready, a librarian will contact you directly to schedule a pickup window. Due to reduced staffing in the building, it may take up to two business days for pickups to be scheduled.


Can I request items from other libraries?

Yes you can! Delivery between libraries has resumed, so you can request items from other CW MARS libraries or request one of our items to pick up elsewhere!


Should I return the library materials I have at home?

Items will continue to have their due dates extended until further notice and materials do not have to be returned at this time, but we have begun accepting returns in our book and media drops. Please note that any items you return will be quarantined for at least three days before being checked in. During that time, the items will remain on your account.


Will I get fines…?

Let me stop you right there. We won’t be charging any fines at this time. We all have bigger things to worry about! If you see fines on your account, get in touch with us and we’ll waive them for you.


What safety precautions are being taken?

The library will not be open to the public at this time, and we will observe reduced staffing and social distancing protocols. All returned items will be quarantined for three days before being checked in and reshelved. Curbside pickups will be contact-free and scheduled to minimize overlap.


Is the library accepting donations?

For safety reasons, we are not accepting donations at this time. Please do not place non-library items  in the book drops.


How can I get internet access?

The library’s WiFi network extends into our parking lot, so please feel free to sit in your car and connect at any time.


Will the library be offering programming?

All of our programming has moved online for the time being, but we still have a fantastic array of events coming up for all ages! Check out our Events calendar to learn more.


How can I get in touch with a librarian?

If you have a question or would like to speak to a librarian, you can call the library at (413) 283-3330, email help@palmerlibrary.org, or Ask a Librarian. If you would like to get in touch with a particular staff member, you can email them directly. Check out our Staff Directory to find the person you’re looking for.


How can I learn more about coronavirus/COVID-19?

Please visit reputable sources of information, such as the Centers for Disease Control and the World Health Organization.